Our Services
Sarana Shipping
Sarana Shipping
Today, Sarana is proud to offer a suite of premium shipping service to Indonesian businesses and individuals. These services are previously only available to big businesses in certain countries.
| Services | Economy Standard | Economy Plus | Premium Package | Express*** |
|---|---|---|---|---|
| Estimated Delivery | 10-25 Business days * | 10-15 Business days * | 5-10 Business days | 4-8 Business days |
| Ship Worldwide | Ship Worldwide | Ship Worldwide | United States only | Ship Worldwide |
| Tracking Service | Limited Tracking Service (Acceptance Scan only) | Full Tracking Service | Full Tracking Service | Full Tracking Service |
| Max Actual Weight | 2 Kg | 2 Kg | 3 Kg | 30 Kg ** |
| Maximum Package Size | Length + Width + Depth = 50cm The longest side should not exceed 45 cm | Length + Width + Depth = 50cm The longest side should not exceed 45 cm | Length + Width + Depth = 50cm The longest side should not exceed 45 cm | Length x Width X Depth : 5000 = 30 kg ** There will be additional fee if the package length starts from 120 cm |
| Claim | Enquiries could not be raised to start the investigation. (No Claim Available) | Enquiries could be raised to start the investigation. (Max Claim Up To 50 USD) | Enquiries could be raised to start the investigation (Max Claim Up To 20 USD) | Enquiries could be raised to start the investigation. (No Claim Available Without Insurance) *** |
** Please contact us if your package weigh more than 30 kg
*** Insurance fee
| *** Insurance Fee | Declared Value |
|---|---|
| IDR 171.870 | 450 USD and under |
| 2% of Declare Value | Above 450 USD |
Please contact us for adding insurance service.
The shipping history can be tracked within 90 days since departing from the warehouse (no claim available after).
For express service, with or without insurance, shipping inquiry can only be made 30 (thirty) calendar days after the package has left Sarana warehouse. No inquiry can be made after that
1. Economy Plus
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2. Premium Package
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3. Express
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We’re always ready to help—reach out anytime via phone, email, or our social media channels. No question is too small, and your comfort is our priority.