Our Services
Sarana Shipping
Sarana Shipping
Today, Sarana is proud to offer a suite of premium shipping service to Indonesian businesses and individuals. These services are previously only available to big businesses in certain countries.
| Services | Economy | Smart | Premium | Express |
|---|---|---|---|---|
| Estimated Delivery | 15-31 Business days | 10-21 Business days | 5-10 Business days | 4-8 Business days |
| Ship Worldwide | Ship Worldwide | Ship Worldwide | United States only | Ship Worldwide |
| Tracking Service | Limited Tracking Service (Acceptance Scan only) | Full Tracking Service | Full Tracking Service | Full Tracking Service |
| Max Actual Weight | 2 Kg | 2 Kg | 3 Kg | 30 Kg * |
| Maximum Package Size | Length + Width + Depth = 50cm The longest side should not exceed 45 cm | Length + Width + Depth = 50cm The longest side should not exceed 45 cm | Length + Width + Depth = 50cm The longest side should not exceed 45 cm | Length x Width X Depth : 5000 = 30 kg * There will be additional fee if the package length starts from 120 cm |
| Claim | Enquiries could not be raised to start the investigation. (No Claim Available) | Enquiries could be raised to start the investigation. (Max Claim Up To 50 USD) | Enquiries could be raised to start the investigation (Max Claim Up To 20 USD) | Enquiries could be raised to start the investigation. (No Claim Available Without Insurance) ** |
* Please contact us if your package weigh more than 30 kg
** Insurance fee
| ** Insurance Fee | Declared Value |
|---|---|
| IDR 171.870 | 450 USD and under |
| 2% of Declare Value | Above 450 USD |
Please contact us for adding insurance service.
The shipping history can be tracked within 90 days since departing from the warehouse (no claim available after).
For express service, with or without insurance, shipping inquiry can only be made 30 (thirty) calendar days after the package has left Sarana warehouse. No inquiry can be made after that
1. Smart
Smart is the favourite shipment service for worldwide destinations (not including United States), offering reliability and fast ship time of 10-21 business days*, with full tracking and delivery scan. Both senders or recipients can track the delivery status. You can access this service at the comfort of your office or home. Sarana Shipping offers free pick-up** to collect your packages without minimum shipment weight***.
Please check our shipping rates at app.saranashipping.co.id/dashboard/calculator/shipping-calculator
* Delivery time is based on Sarana Shipping historical average time.
** Free pickup is currently limited to Bali for up to 7 kg combined package.
*** Max. Package Size: Length + Width + Depth = 50cm. The longest side should not exceed 45 cm. The maximum item value is 20 USD.
2. Premium
Premium Package is the preferable shipment service for destinations within the United States, offering reliability and fast ship time of 5-10 business days*, with full tracking and delivery scan. Both senders or recipients can track the delivery status. You can access this service at the comfort of your office or home. Sarana Shipping offers free pick-up** to collect your packages without minimum shipment weight***.
Please check our shipping rates at app.saranashipping.co.id/dashboard/calculator/shipping-calculator
* Delivery time is based on Sarana Shipping historical average time.
** Free pickup is currently limited to Bali for up to 7 kg combined package.
*** Max. Package Size: Length + Width + Depth = 50cm. The longest side should not exceed 45 cm. The maximum item value is 20 USD.
3. Express
Express is the best shipment service for an urgent document or packages or an oversized/bulky packages. Express delivers your item to worldwide within 4-8 business days*. Some destinations offers overnight delivery. All delivery are door to door with full tracking. Our Express Service offers the best price compared to other Express shipment providers.
Note:
The sender is responsible for the completeness and validity of the destination address, incomplete and/or changing the addresses will cause delays and potentially be charged for the address correction fee.
Please make sure that the consignee is responsible to pay the customs duty. Declining duty by the consignee will be charged to the sender.
In case when the parcel has released the customs but the consignee is not responsive and caused undelivered, the duty invoice will be charged to the sender.
Direct Signature and Insurance (please refer to Insurance info above) are available for this service, please contact our customer care for confirmation.
Please check our shipping rates at app.saranashipping.co.id/dashboard/calculator/shipping-calculator
* Delivery time is based on Sarana Shipping historical average time.
** Free pickup is currently limited to Bali for up to 7 kg package.
*** Length x Width X Depth : 5000 = 30 kg. Please contact us if your package weigh more than 30 kg. There will be additional fee if the package length starts from 120 cm.
We’re always ready to help—reach out anytime via phone, email, or our social media channels. No question is too small, and your comfort is our priority.